Holstein Australia member and client updates: COVID-19
UPDATED 2.30PM TUESDAY 27 MAY 2020
From 1st June Holstein Australia will recommence classification visits throughout Gippsland, North West and North Central Victoria, Riverina NSW and South Australia.
This is the first stage of a phased reintroduction of the class tour, with other regions and states to be included as state and territory travel restrictions are eased. Expanding the class tour to further regions will be assessed on an ongoing basis and communicated to members.
Members can book classification visits in the usual way by contacting John Crowther on 0428 813 058 or via email at firstname.lastname@example.org. Specials will be assessed on a case-by-case basis.
To protect the health and safety of our members and their families, our class team and the communities within which they live and work, Holstein Australia has introduced a number of health and safety classification visit protocols which can be downloaded for future reference.
Prior to your class visit members will be asked a number of questions to confirm the COVID-19 free status of personnel and family members at the property to be visited.
During the farm visit Holstein Australia staff will observe social distancing and personal hygiene procedures as recommended by Australia’s Chief Medical Officer.
Holstein Australia CEO, Graeme Gillan, says that this is a significant first step towards the reintroduction of field services for all members.
“We are taking things one step at a time with the health and welfare of our members and staff uppermost in our mind. Within the regions we will be operating in from 1 June we can provide our classification service while meeting all current restrictions and guidelines. Looking ahead we look forward to extending the tour further as state and territory restrictions are eased and the ability for our classification team to undertake multi-day trips safely becomes easier.”
UPDATED 2.30PM THURSDAY 26 MARCH 2020
We are still Open for Business!
As we move towards what is quickly becoming the new way of doing business we thought it would help for you to have direct contacts for each of the services we provide to members.
As you know our staff are working from home and are set up to help with your enquiries in the usual way, Monday to Friday from 8.30 am to 4.30 pm. We do ask for your patience and understanding if we sometimes take a little longer to respond as your call may go to voicemail. We ask you if possible to email your requests instead of using the phone where an email address has been provided below.
For registrations, accounts and general enquiries Julie and Celia can still be contacted on 03 9835 7600 between 8.30 am and 4.30 pm.
Direct Office Services and staff contacts
Registration catch-up: Simon Adams on 0438 505 746
Genomics: Rohan on 0428 135 361 and Miranda on 0407 456 489
Admin and governance: Graeme on 0417 888 901 and David on 0417 303 826
Following the message sent to members last Friday and after the most recent Government measures announced over the weekend Holstein Australia’s office at AgriBio will close effective immediately with all office staff now working from home.
As advised last week our staff will continue to support member and client services through the usual means including the same contact phone numbers and email however please be patient as we process your requests in this new working environment.
COVID-19 Member update 20 March 2020
In light of the rapidly unfolding COVID-19 pandemic, Holstein Australia will endeavour to continue to deliver services to our members and clients with steps put in place to safeguard the Holstein community in which we all live and work.
As a result we advise the following steps and protocols have been put in place:
The Holstein Australia Office will remain open with some staff working from home. Office services will continue as usual however please be patient as we adapt to this new work environment.
Member Services including phone enquiries, registrations, transfers and ET are unaffected and continue as usual.
Deliveries to AgriBio are continuing and samples for Genomic testing should still be sent to the office in the usual way.
Starting today Classification tours will be suspended until Easter Monday, 13th April. During this time we will be closely monitoring government protocols on public movement and review the tour after Easter. Also effective immediately our field staff will no longer travel interstate by air restricting our national classification coverage.
Member gatherings for Sub branch activities should only be held provided they strictly comply with Australian Government requirements.
Holstein Australia is committed to providing services to our members and clients and to the health and welfare of our staff. We trust that everyone understands the state of affairs we are working under in these challenging times.
We will update you should circumstances change that affect our service delivery. Thank you for your continued support of your Association.
If there are any questions please do not hesitate to contact the office or me directly. I wish you and your family well as we all find our way forward in this very challenging new environment.